Do you offer gift wrapping or special packaging for gifts?

Yes, we do! You can opt for gift wrapping at checkout, and we'll make sure your purchase is ready for gifting. Let us know if you'd like to include a personalised message by adding your message during checkout or email us with your order number and message to admin@caressadesigns.com.au.

How do I choose the right size for my child?

We understand that finding the perfect fit for your child is essential. Check out our detailed size guide on each product page with measurements to help you select the best size. If you're still unsure, feel free to contact us for assistance.

What payment methods do you accept?

We accept various payment methods for your convenience, which are listed on our website at the checkout page.

What if I change my mind about my purchase?

It's okay to change your mind! You have 60 days from receipt to notify us if you want to return your purchase. Just make sure the product hasn't been used, isn't damaged, and comes back with its original receipt.

Can I make changes to my order after placing it?

We process orders quickly, but if you need to make changes, contact us immediately. We'll do our best to accommodate your request before the order is shipped.

What are the delivery times for orders?

We process orders within 3 business days, and delivery times vary based on your location and possible unforeseen circumstances, like weather delays.

How can I track my order?

Once shipped, we'll send you a link so you can follow your order's journey to your doorstep.

What if my item is damaged during postage?

If your item arrives damaged, contact us right away. You'll need to return the product as it was delivered, including packaging, within 7 days. We will take care of repairs, a replacement, or provide a refund.

What should I do if my package is missing or stolen?

Check common hiding spots and with neighbours first. If it's still missing after 5 business days, email us. For stolen packages, please report to the police and email us the incident number. Note: Make sure to check Australia Post's website for any delivery disruptions.

Can I get a refund?

Yes, refunds are available according to the Australian Consumer Law. If what you bought has a major failure, you're entitled to a refund, a replacement, or compensation for any foreseeable loss or damage. If the issue isn't major, you might be entitled to have the product repaired or replaced instead.

How long do refunds, repairs, or replacements take?

We aim to handle these within 3 days of receiving the request or item.

How do I return a product?

Send us an email caressa@caressadesigns.com.au, and we'll guide you through the return process. To be eligible for a refund, repair, or replacement, you'll need proof of purchase and possibly some government-issued identification.

What about shipping costs for returns?

If your return is due to a failure that meets the Consumer Guarantees, we cover the shipping costs. If the product is easy to ship back, you'll need to arrange the return, and we'll reimburse the reasonable costs.

What if I receive the wrong item or an incomplete order?

If there's a mistake with your order, we apologise for the inconvenience. Please email us within 48 hours of receiving your order with your order number and details of the mix-up. We'll prioritise correcting the issue promptly.

What materials are used in your clothing?

We're committed to the comfort and safety of your little ones. Our clothing is made from high-quality, child-friendly materials, which are detailed in each product description. If your child has sensitive skin or allergies, let us know, and we'll recommend suitable options.

How should I wash and care for the clothing?

Each item comes with specific care instructions to ensure longevity and maintain quality. You can find these guidelines on the product's label or in the product description online.